1 HR Webcast
Speaker:
Peter Scott
Peter was the Managing Partner of Eversheds London and European offices for 8 years. He now acts as an advisor, trainer and coach to many law firms and other professional firms in the UK and abroad in relation to their financial, strategic, people, and risk compliance management issues. Peter is also Editor of Practice Management Handbook(Law Society Publishing) now in its 2nd edition and a member of the Editorial board ofLegal Compliance Bulletin published by the Law Society. He is a frequent speaker at conferences for lawyers and other
Introduction
Legal
services markets in Europe and elsewhere have been experiencing seismic changes
over the past few years and above all client needs have changed.
Law
firms which continue to try to sell services which clients no longer require,
continue to maintain high cost methods of operation and fail to drive out
inefficiencies, risk being weeded out. However, those law firms which challenge
their previous thinking and restructure themselves to achieve a more
competitive client service model are the ones likely to succeed.
This one hour webcast
has been specifically designed to help anyone who is involved with the running
and development of a law firm and focuses on the critical client facing factors
contributing to building a law firm's competitive edge.
What You Will Learn
This webcast will cover
the following:
- Understand how to ensure a firm knows
which services its clients will require in the future and how those
services will need to be delivered
- Become aware of the factors which now
contribute most to client satisfaction and why clients will choose one
firm instead of another
- Understand in the light of the above how
to reposition a law firm in its market and to re-engineer the way it
works, to consistently provide clients with the 'value for money' services
they now demand